How we handle your information.
This privacy policy explains what information Visibility Lab collects, how we use it, and the choices you have. It applies when you request a practice assessment or contact us through this website.
Last updated: November 2026. This is a general privacy policy. Specific legal, registration and contact details must be confirmed before publication.
Information we collect
When you request a practice assessment or contact us, we may collect information you provide directly — such as your practice name, contact person's name, email address, phone number, practice type, website URL, Google Business Profile link, and any details you share in your message.
We may also collect limited technical information automatically when you visit our website, such as browser type and pages visited, through cookies and similar technologies.
How we use your information
We use the information you provide to:
- Respond to your enquiry and arrange your practice assessment.
- Communicate with you about our services where you have asked us to.
- Improve our website and the experience we provide to practices.
We do not use your information to provide or infer medical advice, and we do not sell your information to anyone.
Information storage and security
We take reasonable measures to protect the information you share with us against unauthorised access, loss or disclosure. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
Sharing your information
We do not sell or rent your personal information. We may share limited information with trusted service providers who help us operate our business (for example, tools used to send email or manage enquiries), only where necessary and subject to appropriate confidentiality obligations. We may also disclose information where required by law.
Cookies
Our website may use cookies and similar technologies to understand how visitors use the site and to improve your experience. You can control cookies through your browser settings, though disabling them may affect how parts of the site function.
Your rights
You may have the right to access, correct or request deletion of the personal information we hold about you, and to object to certain processing. To exercise any of these rights, please contact us using the details below.
Contact details
If you have any questions about this privacy policy or how we handle your information, please contact us:
- Email: [business email to be confirmed]
- WhatsApp: [WhatsApp number to be confirmed]
- Location: [registered business address to be confirmed]
Contact and legal details above are placeholders and must be confirmed before this policy is published.